Payment

Below are the payment methods that we accept

  • Cash
  • Debit Card
  • Credit Card
  • Bank Transfer
  • Paypal

We require full payment before processing the order.

Once paid, we can not cancel/refund the charge for personalised orders.

Returns Policy

Plain Garments

We allow for a 14-day return policy for Plain Products.

  • Any alterations to the garments, e.g. printing, embroidery or similar decoration, counts as personalisation, in which case we can not accept returns.

Personalised Garments

  • Before the production begins, our team will send you a visual for approval. Once the order has been processed, we can not accept returns.
  • If there is a mistake from our side, e.g. printing the wrong colour, size or garment, please get in touch with us and organise a return for you.
  • You can return damaged items.
  • Customers are required to notify us within 14 days of delivery of any faults in the order.

Fair Allowance for Embroidery and Printing

The personalisation for garments is a mix of machine and manual processes. We frame and load the garments to the machine manually, so the placement will not be 100% the same on all the garments. While we try to keep it as close a possible, there might be an unnoticeable difference. By placing an order with us, you agree to this condition.

Lead Times

Generally, we require 3-5 working days for delivery. In most cases, we make customers aware of the ongoing lead times before accepting the order. If you have a tight deadline, kindly get in touch with us before placing the order. In some cases, we can accommodate rush orders.

Printing & Embroidery Requirements

For a smooth process, we urge the customers to mention printing/embroidery placement along with the artwork.

Moreover, customers must forward us the details regarding the sizes, colours and quantity they need. 

Once paid, making changes can cause delays.

Production and order processing will only commence once we have received the full payment.

The customer must have the right to use the artwork for reproduction.

Visual & Mockups

For personalised orders, we generally send a visual to customers before production. The graphic is a digital mockup giving a general idea of the garment, colour and placement. The final product will be similar but not the same.

If you have specific brand colours / Pantone or similar references in mind, please communicate beforehand. We do not guarantee a 100% match, but we can use the closest shade.

Please let us know during the pricing or mockup stage if you have specific dimensions for customisation in mind.

Garment Brands and Quality

For more orders, we quote a price based on the standard quality in stock, if however, you require a different quality or brand, please let us know; moreover, you can always order a plain sample first to check the grade and feel.

Sometimes, when we are out of stock in certain brands, we replace them with similar quality in a different brand. If we cannot arrange an alternative, we will get in touch with you.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed under the laws of England

Changes to Terms & Conditions

You can review the most current version of the Terms of Service at any time on this page.

At our sole discretion, we reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.